This class equips estheticians and wellness professionals with essential skills to provide effective homecare recommendations, focusing on building trust and improving communication with clients.

Attendees will learn about:

• Homecare recommendations: The professional's responsibility
• Rebuilding trust and effective communication
• Cultural Intelligence: the bridge-building communication thread
• Client scenarios: what to say… and what NOT to say
• The (CQ) Retail Journey
  • Setting the Stage through CQ Consultation
  • The Experience
  • The Close (Step By Step How To's)
  • The Follow Up

Participants will explore strategies for understanding and acknowledging client narratives, enabling them to navigate sensitive conversations with empathy and respect.

Through real-world client scenarios, learners will practice identifying appropriate language and behaviors, ensuring effective, respectful, and trust-building communication throughout the retail journey.

Get the most from your show experience by taking a conference class and expanding your professional knowledge. Add this class to your cart during registration. REGISTER TODAY!