This class equips estheticians and wellness professionals with essential skills to provide effective homecare recommendations, focusing on building trust and improving communication with clients.
Attendees will learn about:- Homecare recommendations: The professional's responsibility
- Rebuilding trust and effective communication
- Cultural Intelligence: the bridge-building communication thread
- Client scenarios: what to say… and what NOT to say
- The (CQ) Retail Journey
- Setting the Stage through CQ Consultation
- The Experience
- The Close (Step By Step How To's)
- The Follow Up
Participants will explore strategies for understanding and acknowledging client narratives, enabling them to navigate sensitive conversations with empathy and respect.
Through real-world client scenarios, learners will practice identifying appropriate language and behaviors, ensuring effective, respectful, and trust-building communication throughout the retail journey.
Get the most from your show experience by taking a conference class and expanding your professional knowledge. Add this class to your cart during registration. REGISTER TODAY!
