IECSC New York 2025

This class equips estheticians and wellness professionals with essential skills to provide effective homecare recommendations, focusing on building trust and improving communication with clients.

Attendees will learn about:

• Homecare recommendations: The professional's responsibility
• Rebuilding trust and effective communication
• Cultural Intelligence: the bridge-building communication thread
• Client scenarios: what to say… and what NOT to say
• The (CQ) Retail Journey
  • Setting the Stage through CQ Consultation
  • The Experience
  • The Close (Step By Step How To's)
  • The Follow Up

Participants will explore strategies for understanding and acknowledging client narratives, enabling them to navigate sensitive conversations with empathy and respect.

Through real-world client scenarios, learners will practice identifying appropriate language and behaviors, ensuring effective, respectful, and trust-building communication throughout the retail journey.

Get the most from your show experience by taking a conference class and expanding your professional knowledge. Add this class to your cart during registration. REGISTER TODAY!